Cancel future renewals
You may cancel a monthly subscription through your account or by contacting support. Submit the request before the next billing date to stop the next recurring charge. Access may continue until the end of the paid period unless the account states otherwise.
Refund requests
Completed subscription periods are generally non-refundable once digital access has been provided. We will review requests involving duplicate charges, incorrect billing, failure to provide purchased access, or other circumstances where a refund is required by applicable law.
How to request help
Email scopeza.analytics@gmail.com, call 072 524 6737, or use the support form with the account email, Paystack transaction reference, plan purchased, payment date and a short explanation. Do not send full card details. Approved refunds are returned through the original payment method; bank and payment-network processing times may apply.
Plan changes
To avoid concurrent recurring subscriptions, an active customer must manage or cancel the current plan before starting a different plan. Contact support if assistance is needed when moving between Online, Desktop and Studio+.
Legal rights
This policy does not limit rights or remedies that cannot be excluded under applicable South African consumer law. Effective 17 August 2026.